Shipping & Delivery Policy
Effective date: September 2, 2026
1Who delivers
Vendors deliver. Qamru does not.
Qamru runs no warehouses, no couriers and no logistics of any kind. We do not hold, pack, ship, import, clear or deliver anything sold on the platform. The vendor is the seller and is responsible for getting what was agreed to the buyer.
What Qamru does is hold the buyer’s payment on protected deals until delivery is confirmed, and resolve disputes about releasing that money.
2Delivery terms are agreed in the Trade Room
There is no standard Qamru delivery time, because there is no standard Qamru product. A software job, a truck of cement and a set of documents do not share a delivery schedule.
Before a deal is funded, the buyer and vendor agree in the Trade Room:
- what is being delivered;
- how it will be delivered — in person, courier, freight, or electronically;
- when — a date or a window;
- who pays shipping, and how much;
- who bears import duties and taxes, for cross-border goods.
Those agreed terms are the delivery contract. They are what a dispute is judged against. If delivery timing matters to you, put it in the Trade Room in writing before you fund the deal — not in a phone call, and not as an assumption.
Vendors: state your delivery time honestly, including the days you do not work. A missed date you never promised is not a dispute; a missed date you did promise is.
3The clocks
Three separate periods apply to a protected deal. They are not the same length and they are not interchangeable.
| Period | Length | Counted how | What it is |
|---|---|---|---|
| Funding hold | 3 business days | Business days — weekends and public holidays do not count | The window after funding before the deal proceeds |
| Post-delivery inspection | 72 hours | Flat clock time, weekends included | The buyer’s window to check what arrived and confirm or raise a problem |
| Shipped-order backstop | 21 calendar days from funding | Calendar days | An outer limit for orders shipped physically |
Two things worth being clear about:
Business days are not 72 hours. A deal funded on a Thursday can sit in the funding hold well past 72 real hours, because Saturday and Sunday do not count. This is deliberate and it is why the two periods are described differently.
A dispute stops everything. Money is never released automatically while a dispute is open — not at the end of the inspection window, and not at the 21-day backstop.
4Confirming delivery
When what you ordered arrives, confirm it in the app. That releases the payment to the vendor on a protected deal.
Check before you confirm. Confirmation is the release. It is the strongest single piece of evidence about the deal, and once it is given the money moves.
If you do nothing, the inspection window runs and the deal proceeds on the timings above.
If something is wrong — it did not arrive, or it is materially not what was agreed — open a dispute instead of confirming. Do it inside the inspection window where you can.
5If it does not arrive, or arrives wrong
Open a dispute in the Trade Room. We look at the terms you both agreed there and the record of the deal, and we may release to the vendor, refund the buyer, or split.
Covered: not received, or materially not as agreed. Not covered: changing your mind. Buyer’s remorse is not a delivery failure.
Full detail is in the Refunds & Disputes Policy.
Time limits that are not ours to extend. Our payment providers cannot return money to the original payment method more than 120 days after the transaction. Past that, any resolution has to go by other means — a bank transfer, arranged separately — and may not be possible at all. This is a hard limit set by the payment system, not a Qamru policy choice. Raise problems promptly.
6Cross-border orders
Buyers sourcing from another country should agree these in the Trade Room before funding:
- who is the importer of record;
- who pays duties, taxes and customs charges;
- what happens if the shipment is held or refused at the border;
- whether the delivery window includes customs clearance — it usually should not, because neither party controls it.
Qamru is not the importer, does not clear customs, and is not responsible for duties, taxes or delays caused by customs authorities. Where clearance stalls a shipment past the 21-day backstop, either side should open a dispute so the deal is decided on its facts rather than by a timer.
7Digital and service deliveries
Where the deal is a service, a file or a piece of work rather than a shipped object, “delivery” means the vendor has provided what the Trade Room terms describe. The same inspection window applies from the point the buyer receives it. The 21-day shipped backstop does not apply.
8Damaged or lost shipments
The vendor is responsible for what they shipped arriving in the condition agreed. If a courier loses or damages a shipment, that is between the vendor and their courier — the buyer’s claim is against the vendor, and Qamru will decide the dispute on the record of the deal.
Buyers: photograph damaged goods and their packaging on arrival, and open the dispute before the inspection window closes. Vendors: keep tracking numbers and proof of dispatch. In a dispute, the side with the record generally prevails.
9Contact
Delivery questions belong with your vendor first — they are the ones shipping.
If a deal has gone wrong, open a dispute in the Trade Room rather than emailing, so the evidence stays attached to the deal.
Qamru Technologies LLC
Support: support@qamru.com